General help
Anything about using the app.
support@spoontip.comSupport
Help, and a way to reach us
Most questions are answered below. If yours is not, write to us — a person reads it.
Privacy and your data
Requests about what we hold and deleting it.
privacy@spoontip.comEverything else
Press, partnerships, or a note about a menu we got wrong.
hello@spoontip.comFrequently asked
Which languages does it handle?
Any language the camera can read — the translation model is not limited to a fixed list. You choose the language you want the menu translated into, and SpoonTip can suggest one based on where you are.
How long does a scan take?
The first dish appears in roughly twenty seconds. The full menu keeps filling in behind it, so you are reading long before the scan finishes.
Does it work offline?
Scanning needs a connection, because the translation runs on a server. Menus you have already scanned stay on your device and open offline.
Where are the dish photos from?
A shared catalog matched by canonical dish name. If a dish is not in the catalog yet, you get the translation and explanation without a photo rather than a misleading one.
What happens to my menu photos?
The photo is sent over an encrypted connection for text recognition and translation, and is not retained on our servers afterwards. The translated result is stored on your device only. See the privacy policy for the full detail.
Do I need an account?
No. The app creates an anonymous identifier on first launch that is not tied to your name, email, or phone number. Signing in is optional.
What counts as a scan?
One menu, however many pages you photograph together. A four-page menu shot in one go is a single scan, not four.
When is it out?
iOS first, and the waitlist gets one email the day it lands. Android follows.